eg 333's Privacy Policy
Your personal information matters to us. This policy clearly explains how eg 333 collects your information, how it is used, and how it is kept secure.
Table of Contents
Introduction
eg 333 is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") describes how eg 333 handles your personal information when you use its website and related services.
This policy is an integral part of our Terms and Conditions. By using the eg 333 website or services, you are considered to have agreed to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact our support team if needed.
In this policy, "we", "our", and "eg 333" refer to the organisation that operates this platform. "You" or "user" refers to any person, registered or unregistered, who uses this platform.
Data Collection
eg 333 collects various types of information to provide its services properly. The information collected comes from two main sources — directly from you, and automatically through your use of the platform.
2.1 Information You Provide Directly
Information you provide yourself during registration, login, or use of services includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Mobile banking account details (bKash, Nagad, Rocket, Upay — for transaction purposes only)
- Username and password
- Messages and information provided during customer service chats
2.2 Automatically Collected Information
When you use the eg 333 platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and page visit history
- Game play history and betting patterns
- Login and logout times and location data
2.3 Purpose and Necessity of Data Collection
eg 333 collects only the information necessary to provide services, ensure user safety, and improve the platform. Collecting excessive or irrelevant information is against our policy.
Data Use
eg 333 uses the collected information for the following purposes:
- To complete account registration and identity verification
- To process all financial transactions including deposits and withdrawals
- To run gaming and betting services without interruption
- To provide bonuses, promotions, and VIP benefits
- To prevent fraud, money laundering, and unauthorised activity
- To provide 24/7 customer support and resolve complaints
- To improve platform performance and user experience
- To comply with applicable legal obligations
With your consent, eg 333 may send you updates about new games, special offers, and promotional messages. You may opt out of such communications at any time.
Data Storage and Security
eg 333 applies industry-standard security measures to keep your information safe. Every exchange of data between you and our servers is secured using SSL (Secure Socket Layer) encryption technology.
4.1 Data Retention Period
Your information is stored on our servers for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet applicable legal obligations. Once that period ends, the information is securely deleted.
4.2 Technical Security Measures
- All data transfers secured with 256-bit SSL encryption
- Passwords stored using hashing and salting techniques
- Two-factor verification (OTP) available
- Firewall and intrusion detection systems against unauthorised access
- Regular security audits and vulnerability testing
- Restricted staff access: only authorised staff may access data
4.3 User Responsibilities
You also need to stay careful to keep your account secure. Do not share your login details with anyone, and log out after using an unfamiliar device.
Cookies and Tracking
eg 333 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential cookies: Required for the core functions of the website, such as maintaining login sessions.
- Functional cookies: Remember your preferences, such as language settings.
- Analytics cookies: Used to analyse platform usage patterns and improve services.
- Security cookies: Help detect and prevent fraudulent activity.
5.2 Cookie Control
You can reject or delete cookies from your browser settings. Keep in mind that disabling essential cookies may cause some services to not work properly.
Sharing Data with Third Parties
eg 333 generally does not disclose your personal information to third parties. However, in certain specific situations, limited information may need to be shared:
6.1 Service Provider Partners
Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay for transaction processing. These partners also follow their own privacy policies.
6.2 Game and Technology Providers
Minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution, JILI, PG Soft, and others for game operation. This information is used solely to keep the gaming experience running smoothly.
6.3 Legal Obligations
If required by a court order, government directive, or applicable law, we may provide information to the relevant authorities. In such cases, we will try to notify you in advance where possible.
6.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, user data may be transferred. In such cases, the new entity will also be required to comply with the terms of this Privacy Policy.
Your Rights
As a user of eg 333, you have several important rights regarding your own information:
- Right of access: You have the right to ask what information we hold about you.
- Right to correction: If any of your information is incorrect, you can request that it be corrected.
- Right to deletion: Where there are no applicable legal obligations, you can request that your information be deleted.
- Right to object: You have the right to object to your information being used for specific purposes.
- Right to portability: You can request your information in a structured format.
- Right to withdraw consent: You can withdraw your consent to promotional communications at any time.
To exercise these rights or for any questions, contact us via our 24/7 live chat or email. We provide support in both Bengali and English. More information about your rights is available in our FAQ section.
Protection of Minors
All gaming and betting services on eg 333 are for persons aged 21 and above only. Registration and account use by minors is strictly prohibited.
We do not intentionally collect any personal information from minors. If a user is found to be under 21, that account will be closed immediately and any collected information will be deleted.
We strongly believe in responsible gaming. To learn more, read our Responsible Gaming Guidelines.
Policy Changes
eg 333 may update this Privacy Policy from time to time. Changes may occur due to an expansion of services, the adoption of new technology, or changes in legal requirements.
If any significant changes are made, we will inform you in the following ways:
- A notice or banner will be displayed on the website
- A message may be sent to your registered email or mobile number
- You may be asked to agree to the updated policy at login
If you continue using eg 333 after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
Contact
If you have any questions, concerns, or complaints about this Privacy Policy, you can contact the eg 333 support team in the following ways:
Live Chat
Immediate assistance in Bengali and English is available seven days a week, 24 hours a day.
Send an email to [email protected]. For data protection requests, write "Privacy" in the subject line.
We aim to respond to data protection requests as quickly as possible. To learn more about us, read our About Us page.